An ecosystem for a communications hardware manufacturer
For a manufacturing company we designed and built a set of connected systems covering production, daily operations and device servicing. They are in everyday use.
STARTING POINT
Production, stock and service were tracked separately, in spreadsheets and on paper job sheets. Order status was checked by phone and device history was hard to trace.
SOLUTION
We built three connected systems on a shared database: one for production and shipping, one for daily operations and one for service. Single sign-on and a direct link to device firmware complete the set.
RESULT
Every value is entered once and holds for production, stock and service alike. Work orders, serial numbers and service history are traceable down to the individual device.